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Virtual Reference

Starting Your Shift: Checklist

Arrive 5 minutes early for your shift to allow the previous staff member to explain any appointments that are being carried over.

Open up the BlueJeans App

Click 'Join' at the Virtual Reference meeting for that day.

The meeting has been set up for the students to be in a waiting room until the moderator arrives. This is the screen they will see:

If the student hasn't arrived yet, you can enter the meeting and then lock the room if you need a moment to get ready. 

If you have locked the room then the students will see this screen: 

IMPORTANT: Once you and the student have begun the meeting, you MUST lock the room or else anyone else can join the meeting. 

Meeting Controls for Participants and Moderators