A successful research interaction stems from our ability to provide an objective, nonjudgmental interest in the reference transaction. Demonstrating a high level of interest in the research inquiries will generate a higher level of satisfaction among our students.
What we can do:
- We always try to face the patron when speaking and listening.
- We maintain regular online or voice contact with the patron to convey interest and provide assurance that the query is still viable and a response is forthcoming.
- We signal an understanding of the students' needs through verbal and non-verbal confirmation and ask additional questions to better understand the patron’s query.
- So what you're saying is
- Let me see if I understood correctly
- I'd just like to confirm that I got that right
