Interlibrary Loans are managed through a special Interlibrary Loan email account. There is one main email account (ill@nic.bc.ca), which receives notifications of article requests, media requests, as well as all incoming articles and TitanFile notifications for all campuses. This account is monitored by Library Technicians III & II.
This email has two subfolders; ILL-In Process and ILL Archive. ILL-In Process is used to track ILL requests for each campus. This mailbox is monitored by local staff. Once processed, the ILL requests are forwarded to "ill-inprocess@nic.bc.ca" with the ILLume number in the subject line, and the original email request is then deleted. Once the article has been received and uploaded to TitanFile the request is moved to ILL Archive.
Note: queries, problems etc. associated with any requests done via ILLume (article, book or media) should be directed to the ILLume mediator to handle. Queries or problems for media items done via e-mail/phone are handled by the appropriate Media designate.